Q: What carrier do we use?
A: All of our parcel are sent out with DX.
Royal Mail Post, if requested also small items only.
Q: When is the latest time I can order so my order is despatched the same day by?
A: If you have placed your order before 14.30 we will despatch the same day, if you have ordered a tyre and wheel package which needs tyres fitted then cut off is 12:00 (both times are depending on stock availability) orders placed after 14:30 on Friday will be despatched on Monday. If you have ordered over a holiday weekend then the order will despatched the next available working day.
Q: When will my order be delivered?
A: All Mainland UK orders are despatched on a 24/48 hours delivery, most are delivered the next working day. The Scottish Highlands and Islands are a 48/72 hour service. European delivery depending on county are delivered between 3-6 working days.
Q: Can I request a timed delivery?
A: Yes DX offer a before 10.30 and a before 12.00 and DPD Local offer a before 12.00. Please phone for prices.
Q: Is my parcel trackable?
A: DX - Yes at www.dxdelivery.com/consumer/my-tracking
Royal Mail - NO
Q: Do I have to be in for my delivery?
A: If your order is depatched by DX then somebody must be in to sign for the delivery.