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Delivery During Covid 19 Questions and Answers.



Q: What carrier do we use?

A: All of our parcels are sent out with DX.
Royal Mail Post, if requested for small items only.


Q: When will my order be dispatched?

A: We will try to get all orders dispatched on the same day, if your order is received by 12.00 (noon) this will depend on capacity of the carrier. Some orders may be delayed to the next working day to be dispatched.


Q: When will my order be delivered?

A: Mainland UK orders are expected to be delivered in 1-2 working days of being dispatched from our warehouse.
The Scottish Highlands and Islands are expected to be delivered in 2-4 working days.
European deliveries depending on country are delivered between 3-6 working days.


Q: Can I request a timed delivery?

A: We are now unable to offer this service for the time being.


Q: Is my parcel trackable?

A: DX - Yes at www.dxdelivery.com/consumer/my-tracking
Royal Mail - NO


Q: Do I have to be in for my delivery?

A: If your order is dispatched by DX then somebody must be in to sign for the delivery.